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Customer Reviews for MoveMe & associated parent site 1st Move International

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Trustpilot – 1st Move International Reviews

Ekomi- 1st Move International Reviews

Hi, I thought I’d just drop you a line to thank you for your recent service in shipping our stuff to Edmonton, Alberta, Canada. I forgot to send you a line when we received it. We got it all wrapped as promised, and roughly at the time promised, and the only breakage was when I dropped a box of glasses moving it into our apartment. Thank you once again. I would recommend and use your services again. Sincerely. N Davies. Manchester to Edmonton, Canada.

We needed my parent’s furniture and effects moved from the West Midlands to our rural town in New York state. I found 1st move on the web and everything their web info and telephone calls said happened. The pick-up was efficient and careful (I had them pack everything) and everything was in perfect shape on delivery to our door. They were always very good to deal with. So obviously I was very happy with their services. D Webb Moving Halesowen to USA – New York

Dear Joanna. Just a quick e-mail to say many thanks to both of you for all of your hard work on my recent shipment to Minneapolis. I particularly appreciated your last minute help with the faxed information to keep US Customs happy. Pick up was quite straightforward and US Customs were actually very pleasant and helpful. Your packaging was absolutely superb, and was the subject of much positive comment from the handlers at the warehouse in Minneapolis. Please do accept my sincere thanks for an excellent service, my regards to you both, and please extend my thanks to the folks doing the packing!! Very Best Wishes, P.Spoor London to Duluth, MN USA

Dear Robin, I am out here in Cyprus and enjoying sailing in the med. Liza (the boat) loves it out here and is getting a great tan. Thank you again for all your hard work in arranging transportation. You were extremely professional at all times even the tricky ones and your service and work ethic were second to none. Please feel free to pass this e-mail on to your managers. Kindest regards, T Costello East Sussex To Limassol

Hi Andrew, Thanks very much for your help and the help of your team regarding the shipping of my personal effects. Your team was very professional and the goods arrived in perfect condition. I was very impressed with the price, quality and speed of your service. We are now fully migrated in Australia, having just picked up my stuff this morning, received our permanent residency at lunchtime and bought a house in the evening. What a great day! Kind Regards A Edmunds London to Sydney

All your staff have been very friendly and helpful and you have kept me fully informed of every aspect of my move so far. I would have no hesitation in recommending your company. Yours T. Dennis London to New York

Dear Joanna! I just want to thank you for all the attention you put in my order because I just received the table today and EVERYTHING is perfect and there’s no missing thing… I am so happy ! It was an adventure for me to order such a good from so far…can you imagine that I ordered a pool table from UK without speaking by phone with anyone, only by email…Internet is just amazing. Thanks again Joanna ! I hope that I haven’t been too demanding with all my questions. I would recommend your company to everyone who want to move goods from one place to another! Best regards A Lacoste London to Montreal

Dear Jo: Just to say that my items arrived on Saturday in excellent condition. The packing was amazing and I would like to thank you and your company for a great job. Regards, S MacDonald Bristol to Capetown

Will, Just a quick note to let you know that the container arrived safely and all is well. Thanks for your help. Regards G Brown London to Melbourne

Robin, Thanks for the excellent service – has been an absolute pleasure dealing with you personable, professional and efficient!! Janus UK to Spain

Hi Bob, Just a quick note to say thank you for helping get my car and bike to the USA safely. I’ve been recommending you to anyone else in the same boat (ha ha). If you could persuade US customs not to leave both sets of lights on and flatten the batteries, that would be a bonus! Thanks again David Liverpool to Miami

HI WILL, Just to let you know I picked up my cat today and it was in perfect condition Many thanks for your help. REGARDS P. HEPPELL Jaguar car to New York

Hi Dave, Just a note to say thanks for your help with the slightly unusual (I suspect) situation of storing and then potentially shipping (although it didn’t happen in the end) my things to Toronto! All your friendly and helpful correspondence while I was in Canada made a slightly stressful situation easier. The initial organisation with Emma / Jo was also very good and helpful. And finally, I was very grateful to have the help of your staff to load my things into the van last week – it made the process much quicker and easier. I will certainly remember your company should I decide to move to Canada one day (but this won’t be for a while!!), and recommend you to anyone I know moving back. It is nice to find companies such as this one to deal with.
Keep up the good work. Thanks again, J. Childs Cancelled shipment to Toronto(Even when we don’t ship it we are good)

Dear Dave, Just to let you know that all our goods arrived safely. There seemed to be a lot of inefficiency this end (no surprises, Australia all over!!!), but I would like to thank you and Steve for all your attention and your help in fixing things up. Regards, I. Sutton UK to Australia

Dear Sir, I would like to thank you on your swift and accurate arrangements for shipping our goods to New Zealand. My partner has made comment that your collection service and indeed follow through was performed in a professional way, good service of any kind is certainly an exception these days. I will have no hesitation in recommending you company to prospective clients in the future. yours sincerely, I Matthews London to Auckland

Hi there from Illinois! Just thought that we’d write to thank you for the service we received from you and your company. We collected my possessions from the depot in Bensenville IL. yesterday, and no doubt due to your packing expertise, we were delighted to find every single item not only intact, but looking as though it had never made such a long trip at all. Again, many thanks to Steve and all the crew down at Avonmouth, and if this mail can in any way be used as a testimonial, we will only be too happy to endorse our remarks favourably. Mr & Mrs W F Morrison-Bates UK to Illinois USA

Recent Independent Reviews

The following reviews are from trusted review sources and Google approved review websites…

4/1/2011 – Moving Gerrards Cross to Canada – Toronto
The goods arrived at our Toronto house yesterday. I am quite amazed at the idea of these household things going from Gerrards Cross in the UK, onto an ocean vessel and arriving at our house. The packing job was excellent. The cost of shipping was more than the goods would have fetched at auction or elsewhere in the UK, but the cost was worth it to the family. My husband’s parents bought the dining room set forty years ago, and were quite proud of it. It will end up at our cottage in Muskoka, where I am sure it will get another forty years of use, if not more..

I don’t mind sharing my comments. I found your service through an on-line search that had users comments posted on it. I finally finished unpacking the glassware and porcelain. The only thing that was broken was a hand from a porcelain figurine that I broke while trying to pack it myself. My attempts to pack were re-done by your packers when they came to pick up the goods. I think they were being kind when they said that they have seen worse.
Rita C.

4/1/2011 – Moving Preston to Saudi Arabia – Dhahran I moved out to Saudi Arabia in November 2009 and initially lived here on my own for 3 months before being joined by my wife and young daughter, initially we only had what I had bought and what we could bring as luggage on the aircraft.
It soon became apparent that we wanted to bring out more of our possessions to make life easier and feel more like home (plus renting our house in the UK out meant that things were going into storage if they didn’t come out!)

I looked through the internet to find companies who offered a service that would suit us. I found 1st Move international (amongst other companies) and contacted them for a quote. 1st Move were competitive but they also appeared to care about the items I was bringing out and even bothered to call me on a Saudi mobile to discuss any concerns / questions that I had.

We decided to take the professionally packed option for all of our goods as my wife travelled back with my daughter to empty the house on her own and so it was one less job for her do. As it turns out, if we were to do a similar thing again I would pay the little bit extra for this service without hesitation as it made things so easy and was all packed and loaded in a couple of hours (we shipped 5.2 cubic meters).

I was kept well informed of the progress of the shipment and it unfortunately arrived during Eid which meant that it sat in the port for 2 weeks. I had to arrange my own company in Saudi Arabia to clear the goods through customs and deliver them to my home, this cost about £300 for them to deal with everything.

My goods arrived without any damage and they were still securely shrink wrapped to the pallets that they left the UK on.

I am always the 1st to let a company know if they have done something wrong, but in this instance I took the time to send a thank you email to 1st Move International for their professionalism and friendly service.

We had shipped crystal glassware, crockery and numerous electrical items – they all arrived in the same condition we sent them and the shipment arrived when we were told it would do.

Thanks again for a great service, Alan

5/1/2011 – Moving Stevenage to Malaysia I moved my personal effects out to Sarawak Malaysia in April this year and can highly recommend 1st move for their efficient service and the packaging was excellent all goods arrived safe and sound with no breakages. K Parkinson

5/1/2011 – Moving Crewe to Malta – Bugibba I recently used 1st Move International to ship some personal items from my parents home in the U.K. to my new place in Malta. This was completely foreign to me having never moved before and I found the company helped me every step of the way. This was especially helpful as I am not very computer literate and the staff were always so helpful and obliging when I contacted them with my numerous queries. I used the professional packing service and this was done efficiently and with good care. All my goods arrived safely shrink wrapped on the palate and transferred to my flat. I paid extra for door to door delivery but this service was well worth it to me, being a single woman alone in a new country. I found the staff very friendly and helpful in all aspects of the shipment and I would recommend this company highly to anyone who needs to do a shipment. Miss Triona Thomas

8/1/2011 – Moving Manchester to Trinidad Extremely professional service! I recently shipped 2.0 cubic metres of personal effects from the UK to Trinidad. I appreciated the very prompt and courteous response to emails, addressing my many concerns and queries. I was thoroughly guided through the entire process with clear instructions and options available to me at every stage – from the request for quotation to post shipment. I am a totally satisfied customer and I am certainly elated that I selected 1st Move International to handle my business. Thank you 1st Move International S. Bahadoorsingh

12/1/2011 – Moving Bristol to USA – Portland I would highly recommend 1st Move International. I was shipping personal belongings from the UK to my new home in the USA. My wife found 1st Move on the web and they were incredibly helpful from the word go. A visit to their offices to pick up some boxes (we were working on limited time) found us having a run through of how they packed everything, as well as being helped to get the forms filled out.

About two and half/three months later I was picking up the not small package in America. Everything was beautifully packed, and absolutely nothing was broken (and there were some fragile things in there).

I really appreciate the care, time and professionalism that 1st Move showed, not only in getting everything to the US West Coast, but also how they took any complexity out of the process. Thank you! D Johnson

30/1/2011 – Moving Rickmansworth to Australia – NSW Dear Tessa, I would like to thank you and your colleagues from 1st International (Joanna Gwinnell, Dave Griffiths, Dave Craddock and those two men who came to my place to pick up my stuff) for the superb service of moving my personal effects from the UK to Australia. The packing and handling was even better than as shown on the web page. I would recommend your service to anyone without any hesitation. Kind Regards, Warwick Malinowski Sydney

9/2/2011 – Moving Dawlish – to USA Frederick Although there were some difficult communication issues once our items arrived in the US from the UK between myself and the subcontractor (DGS Logistics and OST), First Move has graciously resolved the matter. The packing job was terrific! Ample layers of cardboard, bubble wrap, and shrink wrap were used to secure our personal belongings. We were very relieved and satisfied that not a single item was disrupted or broken in transit. P Bisson

9/3/2011 – Moving Kent to USA – Oklahoma I was extremely pleased with the service I received from 1st Move International from start to finish. From the first contact I was given excellent help and advice along the way by everyone in the office. When my goods arrived at the final destination, the driver and loaders all commented that if every company shipped in this manner there would be far less damage. I can’t say enough about the excellent way in which my goods were secured on the pallets and delivered safely with no damage. K Southard

20/3/2011 – Moving Manchester to Qatar – Doha The team organising my move were all polite, friendly but professional, and made a daunting task of moving to foreign parts much less complicated than expected. A highly recommended company. A Johnson

23/3/2011 – Mazda MX5 Sports Car to Australia – Freemantle I was happy with the service, moving my car from Scotland to Australia. It came through without a scratch, the guys and girls were prompt in responding to questions and requests. All in, a good service. Paraic

1/4/2011 – Moving Leeds to Brunai – Darussalam Many thanks for a fantastic service. A few problems on our arrival in Brunei – nothing to do with 1st International – but the staff we’re very accommodating to the issues we had. Communication was good throughout, from the quote to the sending of our belongings and settling the contract.

Our belongings were excellently packed, everything arrived in huge shrink wrapped blocks just like the video on the website.

Like anyone, we were overjoyed to finally receive our belongings, but also happy that 1st Move International dealt with it from the start. Would gladly use again! S Hyman

11/5/2011 – Moving Reading to Canada – Toronto I used 1st Move International to ship my goods to Toronto last month and I was delighted with the service I received from both pick up through to collection here. My shipment arrived 2 weeks ahead of schedule and in perfect condition which was absolutely fantastic! I have absolutely no hesitation in recommending their services – they were brilliant! Their packing technique onto the pallets is top notch – no wonder my belongings arrived in perfect condition! I’m so happy to have my belongings with me in my new home in Toronto. Thanks Team at 1st Move! J Brain

29/6/2011 – Moving Bristol to Brazil – Sao Paulo Hi Tessa, We would like to thank your company for doing an excellent job of shipping our belongings to Brazil, everything was how I had packed it, just one broken glass (down to my bad packing). I’m originally from Bristol and mainly chose 1st Move (based in Avonmouth) for convenience and I was fortunate they turned out to be first class professionals. Thanks again. Tony

5/7/2011 – Moving Manchester to USA – San Francisco I found 1st Move International on the internet after being faced with numerous companies. I liked the way the pallets were packed as shown on the video clip, and the initial communication. I found everyone I spoke with, including Tessa and her team, Dave and the pleasant gent who collected my goods, to be polite and professional. The quote for shipping my goods to California were less than I expected, and the time given until arrival was less than I expected too. I packed my goods myself, and I was amazed at how they got all my stuff onto two pallets, thus saving me a lot a of money. My goods arrived a week earlier than quoted, but I was delayed in getting them only due to US Customs wanting to examine the container further. It wasn’t a major issue. I would certainly recommend 1st Move International to anyone wishing to use the services of a professional shipping company. Thank you! Jeremy G

12/7/2011 – Moving Brampton to UAE – Dubai I also found 1st Move International by doing an internet search. I sent several enquiries to the various companies I found and 1st Move responded almost immediately with a positive reply. From then on the experience continued to be stress free and extremely professional. All my items arrived without a scratch. The way in which everything was palletised was fantastic. I wouldn’t hesitate to recommend 1st Move. They were easy to deal with from start A Grant

12/7/2011 – Moving Colchester to South Africa – Johannesburg Dear 1st Move International Team. I recently relocated back to South Africa. My decision to utilize your company was based on efficiency, professionalism and extreme promptness from all staff concerned whilst enquiring about the shipment. The personal affects were collected from my home in the UK without any delay and the goods arrived in South Africa on the precise due date originally quoted.
Every single aspect of the manner in which the pallet was shrink wrapped and secured, has proved to me that 1st Move International is far superior to their opposition.
Well done and once again thank you to one and all. Kind Regards Hetty van der Walt

12/7/2011 – Porsche 911 Hilton to USA We feel as if 1st International Movers are close friends. Our relationship began almost 2 years ago when we decided to ship our beloved 1986 Porsche 911 to the U.S. To make a long story short, 1st Inter. Movers were there for us every step of the way, patiently holding our hands through the shipping process. The car was newly refurbished and we were concerned that the trip would mar the new paint. We were pleasantly surprised when we picked it up in pristine condition. I would highly recommend them for shipping any vehicle of any value, they know the steps needed and patiently help you along the way. The cost was well below expected, even with the over land delivery to Southampton. Special thanks to Andrew Denyard for replying cheerfully to every email and phone call. Pat and Vince Delacruz

20/7/2011 – Moving London to South Africa – Cape Town Thank you so much for everything. Our “life” arrived in perfect order. Everything was packed perfectly. We are very happy. We would also like to thank you for your understanding and patience. Our move has been very stressful and receiving everything in excellent condition just made it that little bit easier. Once again thank you. All the best for the future Regards Paul and Elizabeth McCarthy

26/7/2011 – Moving London to Korea – Seoul I have used 1st move International for the shipping of my personal belongings from London to Seoul in Korea. Everything arrived on the exact day and I have been very impressed by the kindness and the professionalism of the staff – Thank you again K ! ;) All the contacts were done via email (and phone for the last details) and every time I got a quick answer to all my questions. Being assign abroad with a short noticed (usual thing from my company) I picked up 1st international on the Net without having any reference. I must admit that I was a bit (very?) stressed to give them all I have without knowing them but now I can tell you that it was the smoothest moving I ever had! All my stuff arrived L Barrau

3/8/2011 – 2 Range Rovers to Hong Kong I have now used 1st Move International twice in the last year. Both times to ship my 2 Range Rovers from UK to Hong Kong.

I have received nothing but exceptional service! ALL companies could learn from them. To arrange the booking was a simple email followed by phone call back to me to confirm, and the next time I hear from them, they are collecting my car from home! I was notified that it had been shipped and was supplied all the documentation via email. And in HK, everything was ready for me when I arrived!

Absolutely stunning customer service, and I will 100% be using them again next year. Their prices are competitive too!

Rest assured and have no doubts that you will receive nothing but brilliant service from them. A big big thank you to the team there! S Khanna

3/8/2011 – Moving London to Malta Valletta Hi, sorry for the long delay, but this is to confirm that our shipment from the UK arrived safely. Many thanks for your service and help. Please thank everyone involved. I would recommend your service to anyone. Regards. Michael Paul Camilleri Malta

23/8/2011 – Moving Exeter to Canada – Orangeville I would recommend 1st Move to anyone moving overseas. They have all the timings down to a fine art and the way the put everything securely on the palette is amazing. My Belongings Arrived in Canada when they said they would and not a thing was damaged. well done 1st Move. Rab Carrigan Ontario Canada

23/9/2011 – Moving Farnham to Canada – Vancouver I have used 1st Move to ship my things from Uk to Canada. Their service was fantastic and the packing skills impressive. Someone has put a lot of thought into organizing the boxes on the pallet so that the fragile items were safe. All the boxes arrived in good condition and the contents were undamaged. I would definitely recommend 1st Move to anyone considering a move overseas. S Jakubowicz

24/9/2011 – Moving Shrewsbury to Thailand – Buriram I would just like to say on behalf of my brother in law a big thank you to 1st Move International, from start to finish the whole team have been superb. The pick up was spot on time and a pleasant young man, we have been kept informed at all times and advised on what to do and when, it has been a pleasure to deal with them. Once again thanks everybody. Roger.( G Speke)

24/9/2011 – AUDI TT – to Cyprus In August I was in Uk in order to purchase a car, the car had to be shipped to Cyprus. I had so many worries but the staff was always helpful and concerned about my needs, I was so worried that my telephone calls were daily to them but they were always there to offer me relief and service. I feel lucky that i co operate with the company and I would have no hesitation to do it again. My car arrived to Cyprus the date were given to me and the e mails and calls through the procedure were giving me a daily information about the shipment. I feel lucky to choose them for the shipment of my car. P Delotis

26/10/2011 – BMW to Sydney I used 1st Move International to ship my BMW 320 from the UK to Sydney and I was very impressed with the service provided. It was total peace of mind which was a relief when making such a big move and hundreds of other things to think about. I would use them again and highly recommend them. L Whitwam

28/10/2011 – Moving London to Malta -Qawra I would like to thank 1st Move International for shipping all my belongings to Malta. From the first point of contact their professionalism was outstanding. All my belongings was packed so well that there was no damage. I will certainly recommend 1st Move International to anyone who are thinking of moving abroad. Once again thank you. T Burgess

8/12/2011 – Moving Bath to Australia – Melbourne 1st Move International did a great job for my relatively small lot of family heirlooms, furniture, clocks etc. Everything went very smoothly indeed. They were very helpful with advice on how to pack different items. I felt they tried to keep costs down for me, rather than attempt to push me to pay for extras, such as insurance that wouldn’t have met my needs. I haven’t yet opened all my parcels, but so far all is intact. I would certainly recommend their services to others, and would use them again R Nowak

22/12/2011 – Moving Swindon to New Zealand – Gisborne We are living in New Zealand and needed to ship some items that we purchased on line in the UK. 1t move international took a lot of stress out of the process and ensured our items arrived, at the stated time, intact and undamaged. We were kept informed at every stage of the process and felt very comfortable with the information provided. The competitive pricing also meant that it was cost effective to personally import new goods from the UK. I would highly recommend this company. Thanks to all the team at 1st move. Steve D Gisborne New Zealand

12/1/2012 – 3 Shipments Moving London to Canada – Montreal I have now used 1st Move to ship my personal belongings to Canada for the third time (surely a record of some sort!) Service was as usual cost-effective, efficient and friendly. Particularly impressed this time as had to organize from abroad. Everything arrived amazingly packed and intact. Highly, highly recommended! R Tovim

26/1/2012 – Moving Ware to USA Boston Just want to say thanks for your help and efficiency in shipping my personal effects to Boston from the UK.
I unpacked all the goods yesterday and they were very well wrapped indeed – this is my fifth international move and your guys did an excellent job of not only securely packing delicate objects but also using the space efficiently to minimise excess bulk. It was a smooth operation from start to finish. V Hans